SmartSalesBench: A Resistance-Aware Multi-Turn Benchmark for Evaluating LLM Sales Agents
arXiv:2610.12975v1 Announce Type: new Abstract: We present SmartSalesBench, the first multi-turn conversational benchmark explicitly designed to evaluate large language model (LLM) sales agents against psychologically grounded, resistant buyer personas. Existing task-oriented dialogue benchmarks assume cooperative users and measure task completion; SmartSalesBench inverts this assumption, placing agents against personas programmed to resist and challenge across conversations of up to twenty tur…